Lumevo

Frequently Asked Questions

Customer Help

Our happiness team is always here to assist.

???? SHIPPING & DELIVERY



1. When will my order be shipped?

Orders are processed within 1–2 business days. After dispatch, you’ll receive a tracking number via SMS or email.
???? See our Shipping Policy for full details.



2. How long will delivery take?

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 5–7 business days

  • Remote Areas: May vary

Please note that delays can occur due to unforeseen circumstances.



3. How do I track my order?

You’ll get a tracking link once your order is dispatched. You can also use the Track My Order feature on My Account page on our website.



4. What are the shipping charges?

Shipping charges are calculated at checkout based on your location and order weight. We also run free shipping promotions occasionally.

 



5. Do you ship internationally?

Currently, we only ship within India.

 



6. My product arrived damaged. What should I do?

Contact us within 24 hours with a video of the damage via WhatsApp.
???? Contact Support
???? Shipping Policy

???? PRODUCT FAQs



1. What’s included with my purchase?

Every Lumevo light comes with:

  • The main light unit (X1 Plus or X2 Plus)

  • A free harness and switch

  • A 6-month warranty for the harness and switch



2. What’s the difference between X1 Plus and X2 Plus?

 

Feature X1 Plus X2 Plus
Power 25W each 45W each
Lumen Rating 10,000 Lumen 18,000 Lumen
Warranty 1 Year 2 Years
Use Case City & Casual Ride Hardcore Highway



3. Are your lights waterproof?

Yes, all Lumevo lights and switches are IP68-rated – waterproof in heavy rain but not designed for underwater submersion.

 



4. Can I install the lights myself?

Yes! All products are designed for plug-and-play installation. No wire cutting needed.
???? See Installation Guide



5. What if I use a third-party harness?

Use of third-party harnesses will void the warranty. We strongly recommend using the included Lumevo harness for safety and performance.

✅ WARRANTY



1. What does the warranty cover?

We provide warranty for:

  • Manufacturing defects

  • Transit damage

We do not cover:

  • Misuse

  • Damaged products due to improper handling

  • Broken wires

  • Damage caused by water submersion



2. What’s the warranty period for each product?

  • X1 Plus: 1 year

  • X2 Plus: 2 years
    All lights come with free harness and switch, which have a 6-month warranty.



3. What will void my warranty?

  • Using a non-Lumevo harness

  • Using batteries below recommended AH

    • X1 Plus: Min 4 AH

    • X2 Plus: Min 9 AH

  • Using lights while vehicle is stationary

  • Switch damage caused by improper use (e.g. pressing with nails or sharp objects)



4. How do I claim warranty?

To claim warranty:

  1. Ensure your product is registered.

  2. Contact our support team on WhatsApp with:

    • Description of the issue

    • Photos and/or videos

    • Order ID or invoice

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???? Warranty Terms & Conditions

???? RETURNS & REFUNDS



1. Can I return or exchange a product?

We do not accept returns or exchanges unless the product:

  • Has a manufacturing defect

  • Was damaged during shipping

???? Returns & Refund Policy



2. How do I request a refund or replacement?

  • Contact our support team within 3 days of delivery.

  • Provide a detailed explanation and supporting photos/videos.

  • If verified, we’ll arrange a return or replacement.



3. Will I get a refund immediately?

Refunds are processed after the returned product is received and inspected.

???? WHATSAPP SUPPORT & NOTIFICATIONS



1. How can I get help quickly?

Use our WhatsApp support channel for quick resolutions.
???? Contact Us on WhatsApp



2. Will I get messages from Lumevo?

By registering for warranty or purchasing a product, you consent to receive service updates, rider benefits, and promotional offers via WhatsApp.
Reply “STOP” anytime to opt out.

???? Privacy Policy

???? USAGE & SAFETY



1. What battery should I use with the lights?

  • X1 Plus: 4 AH minimum

  • X2 Plus: 9 AH minimum

Using lower capacity batteries may damage your vehicle’s electrical system and void your warranty.



2. Can I keep the lights on when the vehicle is idle?

No. Lumevo lights are designed to cool while in motion. Prolonged usage when stationary can cause LED chip or battery damage.



???? STILL HAVE QUESTIONS?